CB
Charmaine B
1 reviews | Active since Aug 2009
05 Jul 2023, 15:45
Duplicate cell number
I keep getting calls asking to speak to Mrs Mahlangu. When I asked how can someone have the same number as mine. I was told that my number was "RECYCLED"
How is it possible that someone else has the same number as mine??? I have NEVER stopped using my number. I have never given instruction to stop / change or unlink my correct number from me in any way.
Please get back to me ASAP. I even emailed your customer service and have not even received a reply
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
06 Jul 2023, 07:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jul 2023, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Jul 2023, 13:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note, a number will only be deleted and recycled if there are no rechargeable transactions for a period in excess of 120 days (four months).
If your line is still active, the individual in question may be providing her credit providers/friends/family with the incorrect contact number
Regards Consumer Website Team
Please note, a number will only be deleted and recycled if there are no rechargeable transactions for a period in excess of 120 days (four months).
If your line is still active, the individual in question may be providing her credit providers/friends/family with the incorrect contact number
Regards Consumer Website Team
Best regards,
Vodacom's reply07 Jul 2023, 13:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note, a number will only be deleted and recycled if there are no rechargeable transactions for a period in excess of 120 days (four months).
If your line is still active, the individual in question may be providing her credit providers/friends/family with the incorrect contact number
Regards Consumer Website Team
Please note, a number will only be deleted and recycled if there are no rechargeable transactions for a period in excess of 120 days (four months).
If your line is still active, the individual in question may be providing her credit providers/friends/family with the incorrect contact number
Regards Consumer Website Team
Best regards,