PC
P.R. Conradie
1 reviews | Active since Feb 2019
17 Nov 2021, 18:31
Duplicate billing
I app**** for vodacom fibre in May 2021. They offered interim connections to the network until the fibre installed by metrofibre went live. Everything went smoothly until I received a October 2021 bill. They billed me for both the interim as well as the monthly fibre connection. I lodged a complaint on 28 Oct 2021 with no success. Money was deducted from my account and up until today, 17 November 2021 no positive response from them. My service request just stay 'PENDING'... DISAPPOINTED
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Vodacom's replyOfficial
18 Nov 2021, 07:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Nov 2021, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team