Duped into buying data

I checked the website and saw I had no data. I bought 1GB of data at R149. Later I thought it suspicious that I had no data, and using the sms service I checked my balance. I had 600mb remaining. Back on the website I took a screenshot of the zero data. Complained via email that I want the data bundle I purchased removed, and not be billed for it. <br> <br> I sent the screenshot on (as requested). This was two weeks ago, and I had to escalate the issue after no one got in touch. <br> <br> Now I receive an sms saying that the website issue has been resolved? That was not the issue! <br> <br> There was no ambiguity as to what my complaint was - yet it remains unresolved. I cannot wait for my contract to expire, and after years of loyal support and never missing a payment, I will finally be rid of Vodacom.