Duo headset return failure

Item: Vodacom
Rating: 1
Author: Sean K

I received a pair of Duo headphones as part of my contract renewal (which was fabulous), but sadly they stopped working recently (after 2 months). I contacted Duo and logged a return... No response... I then phoned, and was transferred to Vodacom to resolve... No resolution on 2 seperate occasions!?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

09 Jun 2026, 08:27

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply09 Jun 2026, 08:27

Official

Best regards,

Vodacom's replyOfficial

02 Jul 2026, 08:43

Dear Sean, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this morning you have confirmed that Duo has been in touch and the query has been resolved.
Regards Vodacom Consumer Website Team

Best regards,

Vodacom's reply02 Jul 2026, 08:43

Official

Best regards,

Duo headset return failure

About

Community

Businesses

Follow Us