Dumbstruck

<p>Called the call center to ask where my data is going to, since my account says I have 0.01mb of data, but have yet to receive any communication that my data is now being charged at normal rates, or that the data bundle is close to/have run out. The agent tells me he cannot help me, head office needs to help me, and then continues to tell me, but he cannot give me the details to contact someone. I asked him to speak to his supervisor but apparently, there wasn’t one. </p> <p> </p> <p>So, I asked him if he is then unable to help me. He literally put the phone down in my ear. </p> <p> </p> <p>Where does one get help? What does one pay for? Who can assist you, or are you paying for something and when it breaks you just keep paying for it, and then wait to be treated like a dog?</p> <p> </p> <p>Where is the line to be drawn??</p>