hB
herman B

1 reviews | Active since Oct 2009

31 Oct 2015, 12:47

Dumb as ****, they don't know anything ...

This is one of the most mentally inept companies I have ever come across. Every person has different story about ordering something from them.<br> <br> I want a specific mode, as advertised by Vodacom, went to two branches and was told to call the call center and given a number by two different staff members, each number was different. <br> <br> After phoning I was told there is no stock and someone would call me back when it is in... still waiting<br> <br> Called again a week later, told there was stock, 96 on the system and that the person would call be back later that evening to book.... never happened...<br> <br> So I called again, spoke to anther person who then said that this product cannot be ordered on the phone and has to be ordered at the branch. Like ***?<br> <br> It seems to me that to work at Vodacom, the prerequisites are that you A) don't know what is going on with your own products, B) consistently lie to customers, C) aim for bad service.<br> <br>

0
Replies (1)
Vodacom
Vodacom's reply01 Nov 2015, 11:58
Official
Hello hb7of10,

Thank you for taking the time to raise your complaint with our team.

As discussed we have now addressed this issue.

Apologies for any inconvenience caused

Regards
Consumer Website Team