Due for Upgrade with Autopage, Vodacom Declines

While having been with Autopage for many years and under debt review (cellphone contract not included) I have never been declined an upgrade, which is due this month. Now that vodacom has taken over my account there are non stop issues. They have been debiting my account without fail for a contract that costs over five hundred rand per month and I have been told I wont even be able to qualify for a upgrade contract costing R100. I have received letters from the debt counselor stating that you are not allowed to discriminate against me being under review seeing as my cellphone contract does not fall under the process.