Dud Phone

I took out two contracts with Vodacom (at Vodacom Chatz), 2 x tablets and one iPhone. My iPhone unfortunately fell in water a month after I received it and was unfixable. I then bought a Samsung J1 Ace, which the staff at Vodacom Chatz assured me was a very competent phone. After 5 days it started giving me major problems, freezing, closing apps, not responding, turning itself off etc. I went in after 9 days due to not being able to get there on day 7. I am a single mom with 2 young kids and needed a babysitter so in could spend the usual long hours needed in a Vodacom shop. They refused to stop it out and sent it off for repairs. I got the same phone back 10 days later after being told by Craig ***ner Sea Point branch) that he would 'make a plan' for a new one. My phone came back sans my pictures (which I was assured were still there) and giving me the exact same problems as before. I e-mailed Craig and got a response only 5 days later that i should again take my phone in for assessment before they can see ufbthe phone is a dud. Completely unacceptable. I demand a new phone when I take it in...especially as I am leaving the country next Wed to take my kids to see their father. <br>