KV
Kobus V
1 reviews | Active since Jan 2022
25 Jan 2022, 19:49
DUBIOUS WEB AND APP PRACTICES
SAD TO SAY BUT IN MY CONSIDERED OPINION VODACOM HAS THE MOST COMPLICATED AND DECEPTIVE APP AND WEBSITE INSOFAR AS BUYING AIR OR VOICE TIME IS CONCERNED. IN THE CASE OF VOICE TIME THE APP FREEZES SHOULD YOU ATTEMPT TO BUY VOICE TIME WITHOUT A MONTHLY RECURRING PURCHASE, FORCING YOU TO TAKE THE ADDITIONAL MONTHLY COST TO YOUR ACCOUNT.IT REMINDS OF "AMBUSH" MARKETING BY CERTAIN COMPANIES. IT IS ALSO EXTREMELY DIFFICULT TO MAKE USE OF CUSTOMER CARE TO CORRECT THE "AMBUSH" CHOICES YOU ARE FORCED INTO BY THE APP AND THE SITE. IN ALL A VERY DUBIOUS, ONE SIDED EXPERIENCE!!
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Replies (2)
Vodacom's replyOfficial
26 Jan 2022, 08:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Jan 2022, 08:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Feb 2022, 14:07Dear Kobus Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply09 Feb 2022, 14:07
Official
Dear Kobus Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,