dubious contract extensions and business practices

To sum up: I haven't taken out a new phone on my contract in 4 years. For some reason, according to Vodacom, I am a) not eligible for a new phone and b) cannot move to a different (cheaper) contract in the same category.

It has now been 2 days of calling call centres and even visiting Vodacom stores to get this resolved. All because their system says I've updated my contract 6 months ago which is completely untrue.

I am constantly being told that it's been escalated and resolved within the hour. It's been 2 days of this nonsense.

Essentially, Vodacom is holding their customers hostage with made up claims of contract renewals.

Vodacom - get this fixed now or I will be moving to one of your competitors and you will have lost a customer of 12 years with an expensive package that has never not paid on time. And you can be sure that CPA will be involved as well because none of this is legal in any way.