Dubious account statement

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call.

As per our telephonic discussion, we went through your account and explained the reason for the transaction items on your invoice. Our records indicate that we are submitting debit orders to your bank, however a few days later these payments are returning. As discussed, kindly contact our accounts team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 Sat 08:00 – 13:00 Sun 09:00 – 13:00 for any payment arrangement. 

We generated the premature cancellation quote as requested. Kindly note that the premature cancellation amount excludes the current outstanding balance of R834.43. Should you request cancellation after 01/09/2023, then you need to take the September invoice also into consideration. You may contact our retentions team on ***(free call from Vodacom sim) Mon – Fri 07:30 – 18:00 Sat 08:00 – 17:00 Sun 09:00 – 14:00 for an updated premature cancellation quote. 

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team