JB
Johan B

1 reviews | Active since Aug 2018

06 Aug 2018, 12:00

Dubble data AND dubble airtime.

Vodacom Customer care in the person of Sylvester employee number 6619 phoned me to upgrade. The upgrade include dubbled my artime from 300minutes talking to 600minutes and dubble my data from 500Mb to 1GB. At 768Mb of data usage the data as well as the airtime was finished. Where is the dubble airtime and where is the dubble data? On Monday morning I visited a Vodacom shop only to here that your data was using your airtime. The airtime was not a Gb. After 23years of a client of Vodacom I think with the next contract it is going to be time to move on to another network. MTN here I come. I dont want to struggle a phone to chance airtime to data or visa versa. Vodacom please dont phone me with explanations of dubble data AND dubble airtime if its not true. Please explane what every package name mean. I dont have your new catolugue in front of me. Johan Buys ********** 029.

0
Replies (2)
Vodacom
Vodacom's reply06 Aug 2018, 20:22
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Aug 2018, 11:49
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Vodacom Consumer Website Team