LN
Lizélle Nel

1 reviews | Active since Dec 2017

24 Dec 2017, 00:52

Dual SIM phone my ass!!!

Don't buy any dual SIM phone from Vodacom. Only once you open the box and struggle to get the 2nd SIM in they tell you that they blocked the second SIM. ***??? When you buy what suppose to be a dual SIM phone and pay the price for a dual SIM phone you would expect a dual SIM phone.

So when you want to return the phone they tell you that you should have asked if it was a dual SIM phone. Again my question ***??? I have the exact same phone on contract with Telkom so I know it takes two SIM's.

Third time I've been taken for an ass with Vodacom. I despise Vodacom!!!

I've only had bad luck with them and this time it cost me R3000.

Never ever again. I'll make sure to tell everyone and worn them to avoid that they make the same mistakes I made.

I have been taken for an idiot again.

0
Replies (4)
Vodacom
Vodacom's reply27 Dec 2017, 08:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

LN
Lizélle Nel's update09 Jan 2018, 11:35
Reviewer Update
Morning Just to let you know that I am still waiting for one of your consultants to make contact with me. This is just more and more disappointing. Please could you get in touch with me urgently. Please let me know if you need my cell number as I do not have a Vodacom contact. Thank you.
LN
Lizélle Nel's update12 Jan 2018, 10:02
Reviewer Update
Complained on 24 December... Today is the 12 of January and still no one from Vodacom has made contact with me.
LN
Lizélle Nel's update04 Feb 2018, 10:51
Reviewer Update
One month ago I complained and apparently a consultant was going to contact me.... but... to date ... not a whisper from Vodacom. A company without any values or morals... no integrity.