Hellopeter
Share Your Experience
NN
Ntsakzin N

1 reviews | Active since Mar 2018

23 Mar 2018, 10:57

Dual SIM Phone just a single SIM phone

Please do not buy a dual sim phone from Vodacom. They only have the single SIM version. I bought the P10 Plus thinking that it was the dual SIM version, the salesperson never told me that it was the single SIM version. Now they don't want to take their phone back and want me to be stuck with a phone I don't want for 24 months :(. Terribly ****ed.

0
Replies (2)
Vodacom
Vodacom's reply23 Mar 2018, 12:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 May 2018, 10:20
Official

Dear Ntsakzin,

We regret taking note of your experience.

Please refer to your contract for the above device.

We once again apologise for any inconvenience caused.

Regards

Shad