Dual phone or not ..... Its says but does not do.

Purchased a Dual Sim phone to find out when I need to use it, Vodacom actually disables this feature. Nothing is set in the terms and Conditions that Vodacom would disable it. I logged a request regarding this in the beginning of the week. Spoke with Phumzile and then this was escalated to a lady that phoned me. She confirmed this is not set in the terms and conditions but something Vodacom just does. She escalated this to her management, and 3 days later i still don't have a response. I'm sure you can pick up from the call records.