CS
Casper S
1 reviews | Active since Jul 2011
09 Dec 2019, 10:21
DSTV Now Bundle
I bought a DSTV Now bundle and watched a movie on Catch Up but the data went off my normal data. Must also add that there are no instructions when buying through the MyVodacom app. Also could not find anything on the internet that gives a clue of what went wrong or what I did wrong. Furthermore to get help through the app is impossible. The stupid TOBI assistant just waste your time and live chat is never available. Even getting call centre contact details seems an impossible task. Much easier to log on HelloPeter. How can that be the case? It is hard to not come to the conclusion that Vodacom either do not care or are just ***********.
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Vodacom's replyOfficial
09 Dec 2019, 12:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Dec 2019, 12:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
CS
Casper S's updateReviewer Update
12 Mar 2020, 10:15Thank you for never contacting me about this! Luckily my contract has now expired and I can try MTN.
CS
Casper S's update12 Mar 2020, 10:15
Reviewer Update
Thank you for never contacting me about this! Luckily my contract has now expired and I can try MTN.