DSTV DATA NOT WORKING - CUSTOMER SERVICE NOT HELPFUL - WANT MY AIRTIME BACK

I bought a 3gb DSTV data on the 01st of July before then I bought a 5gb DSTV data from the Vodacom app and im now left with 2.3gb of the 5gb, since I bought the 3gb data I am unable to connect to DSTV now app with the data I then used my other phone which has normal data to see if it will work and it did work which then made me think the problem is the data that I bought . I called your customer service on Saturday the 6th twice and they couldn't assist. I then called on Sunday for them to reverse the data back to my airtime so I can but normal data then to stream DSTV and they told me it is impossible. Why bother sell DSTV and it doesn't work and still I cant be assisted. I spent my whole weekend bored because I could not use dstv data I had to buy normal data yesterday so I can watch DSTV. I WANT MY REFUND FOR THAT DSTV DATA THAT DOESNT WORK. Please train your customer care service agent also coz one of them told me I need an explorer to connect DSTV I cant use my phone and I was just floored as to how clueless she was. I have not had a TV since late last year and I watch Showmax and DSTV on my phone and Laptop and all of sudden she tells me about explorer