JT
Jacques T

1 reviews | Active since Jan 2018

05 Jun 2018, 23:48

Dropping my calls and sometimes can't even receive calls

Vodacom keeps on dropping my calls, sometimes people even tell me they call me but the phone never rings, as if it is switch off. But my my phone is on and has full signal. I am tired of this. I have made many complaints with vodacom and it never gets resolved. The one time someone tried to help me they said it is fixed and as soon as I wanted to ask them what about the business I lost because of it they just hung up. I am on a business contract an pay like R800 a month for a contract that made me loose business. So tired of this and they just keep ignoring my complaints. I will never recommend Vodacom to anyone. I can't even get out of the contract otherwise I have to pay penalty fees for a service that is not up to the standard that they promised me. Ridiculous. Come on Vodacom up your game. they sometimes give me like free 10mins of vodacom to vodacom cals but what of the calls that is not to vodacom. And the business I have lost cost more than that.

0
Replies (4)
Vodacom
Vodacom's reply06 Jun 2018, 06:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Jun 2018, 14:38
Official

Good Day

Kindly respond to the email that was sent to you for further assistance.

Regards

Dominic

Vodacom
Vodacom's reply08 Jun 2018, 11:33
Official

Good Day

Kindly note that we have mailed you further feedback.

Regards

Dominic

JT
Jacques T's update08 Jun 2018, 12:18
Reviewer Update
I have rep**** but Vodacom did not resolved anything. They want me to ask people if there is any other people with the same problem. meanwhile I am still loosing money of calls not received and dropped calls.