RL
Reinhardt L

1 reviews | Active since Mar 2012

26 Oct 2023, 09:04

Dropping data signal

The signal to my house keeps on dropping, and this is getting ridiculous as it drops every 5-10 minutes, and I have to sign in again. Very poor service from the supposed #1 in the SA market.

0
Replies (3)
Vodacom
Vodacom's reply26 Oct 2023, 10:09
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply26 Oct 2023, 10:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We have rep**** to you via email address: *** and requested some information that will assist our Network Administrators to accurately analyse and provide solution/feedback to your problem. Kindly respond back to our mail with the information so we can further escalate the matter. 
  
Apologies for any inconvenience this may have caused.  Regards,  Consumer Website Team

Best regards,

Vodacom
Vodacom's reply26 Oct 2023, 10:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We have rep**** to you via email address: *** and requested some information that will assist our Network Administrators to accurately analyse and provide solution/feedback to your problem. Kindly respond back to our mail with the information so we can further escalate the matter. 
  
Apologies for any inconvenience this may have caused.  Regards,  Consumer Website Team

Best regards,