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Elsabe K

1 reviews | Active since Apr 2018

09 Apr 2018, 16:42

DROPPED VODACOM CALLS

I have several contracts with vodacom since they have started. I live in Carina Ave, Southern Cross, Great brak river, Mossel bay, Western Cape for 2 years Neither me or my husband ever had any problems with signal in this area before. Since 2 months ago we started experiencing numerous drop calls on virtually every call made or received. I am a Master Property Practitioner , and my cell phone is the core of my business. I have lost thousands in possible commission because of this problem.

I have contacted Vodacom several times, since the beginning of March. NO BODY responded to my calls. I keep on getting false promises of them"looking into it"., and sending technicians etc. I am totally at my wits end and very desperate to get this problem solved ASAP. PLEASE ASSIST ME WITH THIS MATTER

THANKS

0
Replies (1)
Vodacom
Vodacom's reply09 Apr 2018, 20:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team