Dropped signal / horrific response!!!

I am in Sunnyridge, Germiston and I work from home. For 3 years I have had good Vodacom reception from home. On Thursday 14th January I got a \no service"signal. I phoned in a number of times to find out what the situation was. Eventually after 3 or 4 days I spoke to a lady and asked her why I had not received a reply within 48 hours as promised. Her response \""it's your fault! You must stop phoning in as it is 48 hours from the last time you phoned in!\"" Yesterday I phoned again. I spoke to another lady and I asked her to report / escalate the matter. She said she would"