1 reviews | Active since Jul 2012

28 Sept 2017, 19:32

Dropped Calls/Signal

Over the last year in particular, Vodacom's signal has deteriorated to such a bad level, that my cell doesn't even ring, I just get sms's saying I missed a call. It doesn't even show on my call logs. When I do get the chance to answer, during the call the connection makes a horrible noise and then the call drops or freezes until I disconnect, even if I have 4 bars. I have noticed this especially when it is windy as I get a lot of "No service" notifications.

This has become a serious problem in my personal life, for my family, as well as trying to run a business using Vodacom. I am seriously considering migrating. MTN used to be bad in this area but I don't experience these problems with MTN . I live and work in the Howick/Merrivale/Mpophomeni area.

0
Replies (2)
Vodacom
Vodacom's reply29 Sept 2017, 06:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update29 Sept 2017, 11:29
Reviewer Update
So as not to put in complaints all the time, I was impressed that Vodacom contacted me this morning. Iphendulwe the consultant was very professional and helpful, thank you. He suggested to connect as 3G and not 4G. He took down the coordinates for technicians to investigate the towers as the noise could be a tower fault. I await further progress.