Dropped Calls / Unreliable Network

At full signal, calls are dropped or ended. People calling us go straight to voicemail even though phones are on and full signal. Internet intermittent and often can not get on to websites or download email. Have lodged multiple complaints, In April and June I was told the "service disruptions on 2G Dowerglen CC SGC 1 is affected by lockdown congestion" and asked me to be patient. I can NOT be patient any longer, lockdown began in March and you are STILL using the SAME excuse, but you continue to charge me FULL price for your BAD / Compromised service. I went to Vodacom Bedford Centre, they suggested I log a complaint here, asking for a senior supervisor to address the issue, as it is now out of control. Daily problems experienced on my cell number, data number and my husbands number.