Dropped calls free minutes ****

<p>Both my wife and I have now had the same experience with this **** by Vodacom, where they promise you one thing, and then don't follow through...</p> <p> </p> <p>At just after 09h00 on a Saturday morning (mine on 21 Jan, my wife's 25 Feb) we got an SMS from Vodacom stating that to make up for dropped calls, we would have 10 free Vodacom-to-Vodacom call minutes "until tomorrow 23:59:59" - so based on the receipt of the message and no other information (other than "T&C's apply" with no link), that meant until Sunday midnight. My wife checked her account balance, and sure enough, there were 10 free minutes on the balane request.</p> <p> </p> <p>I made three calls, totalling 2m05s (so 4 minutes in per-minute billing) on Saturday 21st, and a further 4 calls on Sunday 22nd. I was not charged for the Saturday calls, but I was charged fully for all the Sunday calls - no free minutes seemed to apply on Sunday.</p> <p> </p> <p>My wife was about to make a call or two on Sunday 26th Feb, and after I warned her about my experience, checked her balance again - free minutes had gone. She called the Vodacom call centre to find out what was going on, got nowhere with the agent, and then the call was cut off (!!!)</p> <p> </p> <p>So - nowhere in the T&C's is there anything specific about when minutes are allocated from, other than "This bundle will be valid from the time of allocation until 23:59:59 of the following day." With no specifics, this allows Vodacom to manipulate this "compensation" as they wish, as they clearly seem to be doing.</p> <p> </p> <p>Misleading information and *****ed execution - definition of a ****.</p>