MH
Mohamed H

1 reviews | Active since Sept 2011

15 Feb 2018, 08:55

Dropped calls and No signal

Hi, I am having a bad experience with Vodacom, everyone who tries to call me at work cannot get through to me. When people call it goes straight to voice mail. Sometimes a call comes through and after 5 seconds it drops. My number is ********** 636 and my work address is 108 Albertyn Avenue Sandton, I have no experienced this when my number was on the MTN network, please advise as this is frustrating and clients cannot get hold of me. Please try to e-mail me to give feedback, because you know, you won't get through on my cellphone due to weak signal.

0
Replies (2)
Vodacom
Vodacom's reply15 Feb 2018, 10:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Feb 2018, 12:43
Official

Good Day Mohamed,

Thank you for taking the time to voice your enquiry. Kindly note that this matter will be addressed on REF: EC-1J6J-1F5EEL. Feedback will be provided.

Regards
RO