Dropped calls and defective connection
I have tried and tried to get a hold of Vodacom to report a fault. For some reason the voice prompts will not allow me to speak to a human and I cannot get a hold of someone to assist me. Their helpline is always experiencing a high call volume.
My calls keep dropping and my phone sometimes sounds like it is a stuck record.
Why does this keep happening and when will it be fixed? How does one actually log a call?
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Vodacom's replyOfficial
29 Oct 2019, 13:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Oct 2019, 13:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team