RvdB
Rita van der Baan

1 reviews | Active since Mar 2017

06 Mar 2017, 10:02

Dropped calls

<p>I have been a client of Vodacom for many years in the Groblersdal/Maleoskop area but in the resent past I am very dissapointed. It seems that the tower in our region is no longer being attended to. I experience dropped calls and while I do have 3 or more reseption bars on my phone, people phoning me cant hear me. Or while being busy with a conversation, it is suddenly interrupted or ended. My husband is with MTN and he does not experience this even when we are sitting next to each other. Vodacom is aware of this problem as they have send me sms messages reading as follows:" We've noticed that you've had some dropped calls. As SA's first & Best 4G network, we've given you 10 free VC-to-VC minutes to use by tomorrow 23:59 etc." What use is this to me? In our area there is no 4G reseption and I dont want free minutes: I want to conduct my business when and where it suits me! This is really very frustrating as I run a business which depents on reliable phone connections.</p>

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Replies (1)
Vodacom
Vodacom's reply06 Mar 2017, 10:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,