1 reviews | Active since Feb 2017

27 Feb 2017, 10:40

Dropped calls

<p>for the last few days I have experienced too many dropped calls when trying to phone out with my vodacom number. I can never get through to any number and have to keep redialing. This is frustrating, why does this keep happening?</p>

0
Replies (2)
Vodacom
Vodacom's reply27 Feb 2017, 10:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply28 Feb 2017, 10:45
Official

Good Day Mr. Douglas Whytock

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support

Best regards,