HS
Hannelise S

1 reviews | Active since Jan 2013

09 Feb 2017, 11:39

Dropped Calls

<p>How is that a call gets dropped 4 times in one, one minute conversation?!?!? Maybe the time has come that I pay my account in 4 payments? Stop sending sms's that I will receive free voice to voice calls. I have enough minutes. Please make sure that the calls are not dropped. Its getting worse and worse everyday.</p> <p> </p> <p>I should have switched my contract to another service provider instead of an upgrade.</p>

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Replies (2)
Vodacom
Vodacom's reply09 Feb 2017, 11:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Feb 2017, 13:42
Official

Please be advised the reported instance has been flagged with our Regional Coverage Team

Warmest regards

Elroy