JB
Jacques B

1 reviews | Active since Feb 2011

02 Nov 2017, 10:48

Dropped calls

Good morning,

I've called 082111 4 times and all 4 times after going through the selection process and waiting to speak with an consultant the call is dropped. I would like urgent assistance with my PUK and PIN.

Regards, Jacques

0
Replies (4)
Vodacom
Vodacom's reply02 Nov 2017, 10:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

JB
Jacques B's update02 Nov 2017, 15:05
Reviewer Update
Still no service and the problem dialing the call center still not resolved...
JB
Jacques B's update07 Nov 2017, 08:56
Reviewer Update
We still have not received any response other than this automatic reply for the Vodacom Consumer Website Team. POOR SERVICE
JB
Jacques B's update10 Nov 2017, 13:02
Reviewer Update
We still have not received any response other than this automatic reply for the Vodacom Consumer Website Team. POOR SERVICE