DROPPED CALL AFTER 30 MINS

I have been on the phone to try and open a contract with Vodacom as my Cell C contract has ended. I thought they were able to actually do online transactions however after spending and hour passing details on the phone yesterday I received a message saying my request was denied. I have not received any call backs and after choosing at least 10 options on the call menu (pathetic), I was eventually put on hold for about 30 minutes after which I heard a dialling tone hoping for the next operator. Vodacom must not advertise that they do online transactions when In fact they can't do it properly. Sadly that came to an abrupt end with the tone of an engaged call. Needless to say I will NOT be taking out a contract with Vodacom. One less customer however my family of 5 were hoping to move over due to bad Cell C experience. So actually, 5 less customers for Vodacom. Is it so hard to find a working network provider in this country!? I am again in search of a non-pathetic South African service provider. I will be honest I did not expect anything less.