1 reviews | Active since May 2011
I've been getting about 10 -15 dropped calls a day on my VIP RED Contract with Vodacom on a Iphone 7. I called and reported this more than once to the 082111 call centre with getting a reference for my call even after i've requested it. One of the network centre agents called me and advised that Vodacom can't fix this and that I need to change my network setting to use a "slower network". I did not take out this contract on the basis that I will only get limited use of the network to ensure that I won't get dropped of failed calls. Tonight I called Vodacom again and to explain my whole problem to a new agent because nobody that i've spoke to gave me a reference on sms or email that I requested and confirmed with the relevant agen that he will provide it. I think this is totally unacceptable. On a busy day in my transport company I make and receive about 200 calls. It's really embarrassing to apologize to my customers and driver because Vodacom lets my calls drop - really unprofessional to do business like this.
Please can Vodacom fix my Problem before I advertize the screenshots of all my dropped calls on all social media platforms that is available to me.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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