LV
L V

1 reviews | Active since Mar 2009

27 Jan 2016, 15:24

DROID6000 taking money

In December I happen to see content services on my Vodacom 3G account. I phoned Customer Care and they said it is a WASP called DROID6000. I am a very careful data user and think I am savvy with ****s and such and I have DEFINITELY NOT subscribed to DROID6000 and they cancelled this for me.<br> Now today, I have seen this AGAIN on my bill for January. On phoning Vodacom customer care they tell me that it is a NEW subscription for DROID6000 that started on 19 Jan. Again I cancelled this now, but I AM HIGHLY FRUSTRATED. How do I stop this from happening again and again and again - taking R40 **********ly from me each month.<br> <br> What happened to \double opt-in"of Vodacom that would request the client to confirm the subscription? There is no SMS related to this at all - even on the 3G device nr.<br> How can Vodacom just start adding that to my bill. There seems to be NO WAY to block a number from all future WASP requests. If I stop paying Vodacom them I will be in trouble. You just can't win this!!!!"""

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Replies (1)
Vodacom
Vodacom's reply27 Jan 2016, 16:06
Official
Hello lvdh3487,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team

Best regards,