WG
Wayne G
1 reviews | Active since Jul 2022
11 Jul 2022, 19:59
Dreadful vodacom
Vodacom shame on you!!! I reported my broken fibre on the 18th of June. 4 appointments were made, but was not honored by vodacom. I spent 26 minutes with a woman this morning who"escelated"the problem and assured me by the end of the day the problem will be solved. NEEDLESS to say it did not happen. Tonight I spoke to a Merusca Matthew's who informed me the technician will be here on the 19th of July. 31 DAYS SINCE I REPORTED IT. Also do not email ***,they either don't read it or the station is unmanned. I know vodacom will come with their STANDARD PR replies.
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Replies (2)
Vodacom's replyOfficial
12 Jul 2022, 08:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jul 2022, 08:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Jul 2022, 17:19Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, the fibre line is back up. Regards Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, the fibre line is back up. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Jul 2022, 17:19
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, the fibre line is back up. Regards Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, the fibre line is back up. Regards Consumer Website Team
Best regards,