1 reviews | Active since Jan 2019
Dreadful service from VODACOM FIBRE
THE WORST SERVICE I HAVE EVER ENCOUNTERED IN SA. I signed up for Vodacom fibre in November 2017. My area went live in Feb. 2018. It took 7 months for October to complete the installation, 27 June 2018. Vodacom were supposed to deliver the router and connect me up. It is now 7 months later. Arrangements were made twice but their technicians don't turn up. I have lodged several complaints but to no avail. I could not recommend Vodacom fibre to anyone. If you are looking for fibre go elsewhere. I have sent a mail to 2 weeks ago to vodacom as required to cancel my service. I have yet to hear back from them. Pathetic. I can't even go with another service provider as Vodacom arranged the installation with Octotel. It is now Jan 2019. A year and 2 months later. WHAT A DISGRACE
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried calling you on numerous attempts and you were not available. Please advise if you still require further assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried calling you on numerous attempts and you were not available. Please advise if you still require further assistance with your query. Regards Consumer Website Team(SA)