Dreadful service from Vodacom

I have been a loyal Vodacom Fibre customer for many years. Lately however I am super disappointed in Vodacom. The Fibre connection to my home has been offline now for over 3 weeks. I have logged a call and followed up daily and always just get the same response: "We are escalating the matter", but with absolutely zero action to be seen. In the past 3 weeks I have had one technician at my house who confirmed the problem "is not on my side" and he will get back to me - I never saw or heard from him again. Until today Vodacom is still "escalating the matter" and I still have zero internet connection at my house. I work for an international company and work mostly from home, so this pathetic service (if you can call it "service") from Vodacom results in me having to hotspot off my phone just to work. Vodacom is quick to suspend your service if your monthly payment happens to be late, but when I as a paying customer need their support to fix a service that I am paying for, then they are very happy for me to wait forever. This is so typical for a powerful and monopolistic company such as Vodacom. I am super disappointed in how Vodacom treat me as their customer. I am looking urgently for alternatives so that I can get rid of this abuse!