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Sean C
1 reviews | Active since Oct 2014
13 Jul 2020, 08:25
Dreadful service
Utterly ridiculous and ******* service. Since the lockdown, vodacom’s service has done and 90 degree nosedive. It is absolutely shocking!! From calls constantly getting dropped to hearing screaming children in the background with whomever you speak to and no resolution to your issues at all. Do not, under any circumstances, come to vodacom for your internet and cellular needs. All of our services has been suspended after we had organized a payment plan with vodacom. They were supposed to switch our phones to pre-paid but instead we were suspended. Literally spoke to 16 different agents since Thursday last week. DO NOT come to vodacom If you are wanting to experience good service.
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Replies (2)
Vodacom's replyOfficial
13 Jul 2020, 09:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Jul 2020, 09:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sean C's updateReviewer Update
15 Jul 2020, 08:49When exactly will this be? I have put two hello peter reviews down for vodacom in the past week and you said the same thing on the previous review. This is an absolute joke. Using COVID as an excuse for **** service. I can’t believe the struggle we are going through just to get vodacom to follow the agreement we had with them. I think the next step is to submit a very strong complaint to the consumer council. Perhaps with their assistance, we can force you to terminate our services so that we can move over to someone more competent and who actually looks after their customers. Vodacom has become a joke and I’m determined to move away from them. You receive the vest service when signing up with them and then it goes downhill from there.
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Sean C's update15 Jul 2020, 08:49
Reviewer Update
When exactly will this be? I have put two hello peter reviews down for vodacom in the past week and you said the same thing on the previous review. This is an absolute joke. Using COVID as an excuse for **** service. I can’t believe the struggle we are going through just to get vodacom to follow the agreement we had with them. I think the next step is to submit a very strong complaint to the consumer council. Perhaps with their assistance, we can force you to terminate our services so that we can move over to someone more competent and who actually looks after their customers. Vodacom has become a joke and I’m determined to move away from them. You receive the vest service when signing up with them and then it goes downhill from there.