1 reviews | Active since Jan 2018
Dreadful, pathetic and dishonest customer service!!
Dismal customer service to say the least. I collected my wifi router at the Tygervalley Data Store on Sat, 24 Nov 2018. When opening the box (which was unsealed) on Tue, 27 Nov there was a receipt of a previous customer inside the instruction booklet of the router in the box - to my utter disbelief I realised the new router I paid for was in actual fact not new and the sim card was still not working. After calling the store and speaking to the manager Stephan, he was of no assistance and could not be bothered with my complaint.
I request a brand new router and a working sim card or otherwise I would like to cancel this contract as once again Vodacom is the worst service provider this country has especially with regards to customer service!!
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly with regards to the deal. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly with regards to the deal. Regards Consumer Website Team(SA)