Dreadful customer service + Misleading Advertising

I have sent in 3 formal complaints (1 via website, 2 via email - ***~XQNF 003J~JRA8) with only automated reply promising a 24 hour response which never occurs. I app**** for a new number/line to be added to our account in early May. Vodacom's call centre representative Ntombi assured me that all the accessories shown in the advert were included in the Samsung \Smart S with free accessory bundle". Two representatives from Samsung agreed the advert is misleading as it implies all 4 accessories shown in the ad are included in the offer - but it is only for 2 items. Despite written complaints and many calls to *** I am always promised this will be escalated and someone will call me back. Over a month has passed since applying for the phone plus additional line. I was today told (after I called AGAIN) by Presley in the call centre to collect the phone + only 2 of the 4 items shown in the advert. She said she has escalated it but there is no real response and agrees it is not resolved.<br> Vodacom have an appalling customer service who do NOT deal with complaints. They should NOT picture items in adverti*****ts"