Dreadful customer service

<p>What on earth is going on with Vodacom ..... ??? For more than 2 weeks their website has been dysfunctional - it doesn't recognize user names or passwords, it cannot send an OTP and eventually tells the customer that Vodacom is experiencing technical difficulties !!! When you visit a Vodacom shop (in this case Howard Centre, Pinelands), they are unable to log on or advise you when you are due for an upgrade because Vodacom is apparently in the process of changing its systems !!! And when you phone Customer Care (as I did today) in order to find out how to get an early upgrade, you are transferred from one operator to another and then are eventually cut off !!! Hello, is anybody out there ........... ??? What have you got to do to get sevice from Vodacom ??? </p>