MM
Manoj M
1 reviews | Active since Jun 2017
06 Jan 2021, 12:16
Dreadful customer experience from vodacom
Hi my laptop is still not resolved. You still sending me from pillar to post.i wanted this resolved not to contact different useless people in your company.this is not taking ownership of the query.its called passing the buck as it is easier to get rid and make it someone's elses problem.and to think I'm paying for a useless contact for you guys to get paid for doing nothing.
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Vodacom's replyOfficial
06 Jan 2021, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jan 2021, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Manoj M's updateReviewer Update
07 Jan 2021, 23:31I have been forced to take my laptop to them as you guys refused to take a look as I was referred to clearwater vodashop.they then told me to call platinum warranty.thats where the problem now occured as they cracked the screen and have put the blame on me.i have proof of the picture sent to them and the screen was not cracked.you guys made it my problem to now go to voda shop instead of assisting me.i now sit with problem as I listened to your call centre.platinum now has the laptop and wants to charge me R2600 to fix something they broke.why do you guys have a ***** as your outsourced service provider.i have been a loyal customer with you guys for over a decade and this is how you treat me. I plead to you guys for help and you ignore me and want to cry to platinum warranty.they have no sympathy .they will deliberately break something so as not pay the claim or make money.i am very disappointed in you guys as I have been with you longer as have 2 contracts and have been very loyal to you.do you think after my plea going unanswered I will ever go back to Vodacom?
MM
Manoj M's update07 Jan 2021, 23:31
Reviewer Update
I have been forced to take my laptop to them as you guys refused to take a look as I was referred to clearwater vodashop.they then told me to call platinum warranty.thats where the problem now occured as they cracked the screen and have put the blame on me.i have proof of the picture sent to them and the screen was not cracked.you guys made it my problem to now go to voda shop instead of assisting me.i now sit with problem as I listened to your call centre.platinum now has the laptop and wants to charge me R2600 to fix something they broke.why do you guys have a ***** as your outsourced service provider.i have been a loyal customer with you guys for over a decade and this is how you treat me. I plead to you guys for help and you ignore me and want to cry to platinum warranty.they have no sympathy .they will deliberately break something so as not pay the claim or make money.i am very disappointed in you guys as I have been with you longer as have 2 contracts and have been very loyal to you.do you think after my plea going unanswered I will ever go back to Vodacom?