Dreadful Call Centre

<p>I call Vodacom this week to cancel my recurring bundle of 100megs. I spoke to Emmanuel and was told that there is no recurring bundle as he confirmed this on the system as well as on my bill. I found that strange as I had put this a while ago and used to still see this in my balances, however I let it go and assumed it got cancelled somewhere along the way which I didnt mind. To my dismay, I received my bill today and note that the recurring bundle is still there AND I have been charhged for it. So I decided to give them another chance and call them, only to find that the answered the call and immediately placed me on mute after then cutting the call altogether. This was at 11:50 today 15/07. Now I thought that was it as its a mission with them for EVERYTHING! Something as simple as cancelling the recurring bundle is a problem and then they have people that just DONT care to assist the clients, PERIOD!</p>