drained by mismanagment

It is now twice my phone has been blocked in 2 days after agreeing to pay the outstanding amount of my bill. I was called 2 days ago by a vodacom representative to discuss the bill. It was arranged that I will pay the outstanding amount by the end of April and the following day I was blocked. I called and after 4 attempts manage to speak to a consultant after the call was dropped 3 times. Frustratingly I then managed to get the phone back on but at a cost to me although it was registered on the system my arrangement. I was told even though I have an arrangement the system is automated and there is no guarantee that my phone will not be blocked. After 20 minutes the phones were back on.. now this morning my phones are blocked again.. obviously I was upset and the representative put the phone down on me. Now I have to sit here in the office and wait for someone to call as I have tried too many times to contact Vodacom so the only option is for someone to call me back.

I am tourism and we have been heavily affected by Covid-19 and Vodacom is extremely unflexible and ridgid with bills and cutting people off if they are not up to date with paymnts regardless if an arrangment has been made. This is seriously affecting my business and me personally and I am at my wits end with Vodacom. Unfortunately my business contracts are still valid until the end of the year and I am bound by their contracts with multiple numbers that I do not use any more.

Basically.. the computer says no.. is what I am hearing.. cannot wait for my contracts to expire and I will make alternative plans where I can get peace of mind that I will be treated with respect and with a company that can assist in times of need