Dragging their heels

<p>I complained on this site about payment that was made erroneously to Autopage and after contacting Vodacom on several occasions and being promised by numerous agents that the amount would be refunded so that I could pay it to the correct vodacom. needless to say this never happened and hellopeter was my last resort. I eventually recieved this mail as a result of my complaint and needless to say nothing has happened yet. i have rep**** to the mail on several occasions since and guess what...still nothing..Pathetic service to say the least. see mail below sent to me on 5 October 2016</p> <p> </p> <p>Good day X,******</p> <p>Kindly be advised that we have requested refund from Autopage into your bank account.</p> <p>Your reference number is ******X.</p> <p>Regards,<br />Escalations Support Desk</p> <p><br /> </p> <p> </p>