Dragged from pillar to post until Shaheena and Edwin stepped up!

After a very exhausting and quite frankly irritating experience with some of Vodacom agents that feels it is okay to disconnect the line when a PAYING CLIENT asks to speak to a manager because they are unable to assist efficiently, i get the much needed help from Edwin and Shaheena Abdull from Online Sales.

Shaheena was absolutely brilliant, knows her products inside out and Edwin was brilliant in assisting with my complaint with regards to the agents that deemed it fit to hang up on loyal Vodacom clients.

I was at the point of cancelling when i spoke to Edwin the Friday and his efficiency and commitment to his job convinced me to upgrade my contract none the less.

Shaheena called the Saturday and as previously mentioned was so efficient that i wanted to come on Hello Peter - register an account and praise the both of them.

Thank you Shaheena and Edwin! You guys were absolutely amazing. You provided the level of Customer Centricity one would expect from Vodacom!