PT
Pierre T

1 reviews | Active since Nov 2016

09 Nov 2016, 12:07

Draconian corporate bullying!

<p>I upgraded on 3/11. On 5/11 my phone became inoperable "emergency calls only". Inquiry on 7/11at Pine Crest Vodashop established that it was because I only paid my account on 7/11. I indicated to the operator and Ahsley, his insolent supervisor, that I've been paying this account on or before the 7th since inception in 1991.</p> <p>Since then, with three visits to the vodashop, a sim swop, another three visits on Tuesday and again this morning, at a time that my eldelry mother was admitted for cancer, I am in the middle of a motorcycle accident claim with my insurers, I am in the process of selling a car to a JHB buyer and my son left for Japan (from JHB) today.</p> <p>I am left completely helpless in my struggle against this inadequate corporate bully, whose website, apart from being extremely user unfriendly, indicates that I should "simply dial" whatever number, the irony of which in my scenario, amounted to a slap in the face. If I could switch, I would, but this site would show that thealternatives are as useless.</p> <p>As I write this, my phone just came back on line, after my morning visit, where my problem was escallated and that the IT department would resolve it as a matter of urgency at 09h40, it is now 12h00, mid day. Again, such ridiculous irony, when we live in an age where I can sit and watch live coverage of an election in another country.</p> <p>I don't expect a reply, definitely not an apology, no refund for paying for a service that I could not access for four days, I simply needed to get this off my chest and quietly raise a middle finger at Vodacom, siss on you!</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply09 Nov 2016, 14:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team