Downtime credit

Funny how when Vodacom wants you to take up their products they are so quick. But when you encounter problems they take forever to respond. My fibre line was down for over a week and I was told I’d get a refund for the days it was down. That was on the 19th of October and to date I’m still waiting. I’ve made numerous calls and quite frankly I’m tired now. Please refund my money. Sooner rather than later. 19 October I spoke to Sinobomi. 26 October spoke to Palesa. 7 November spoke to Charity who told me my ticket holder’s name is Wendy. Who said I’d be credited yesterday if not she’ll give me a call yesterday. I’m still waiting.. I’m the one who’s always supposed to check what’s happening and clearly from 19 October there’s been no way forward. You can do better than this really. My ticket number is : Service request SR***