Downgraded Fibre without communication.

I don't know where to begin with this one. Vodacom fibre service has been appalling.

3 years and constant issues. I called to upgrade my line in March which took way longer than it should have, but it got done eventually, however no where near to the advertised speeds. 850mbps up & down. Managed 500mbps up and 80mbps down on a LAN connection. Queried it and it just got closed as resolved which was not the case.

Now they downgraded my line at their own will to 100mbps and I'm not even getting the 100mbps speed. Getting a hold of Vodacom is basically impossible. I have had ZERO communication about the downgrade which is written in their terms and conditions saying "we will communicate about any changes etc within 30 days" well Vodacom you've breached your own terms and conditions.

Please email me to resolve this. I'm currently chatting to Afrihost and considering changing ISP's because this is beyond pathetic.