Downgraded contract

<p>I took up a new Smart XL contract with Vodacom in Feb this year whereby I was receiving 400 mins , 400 sms's and 1.5Gb of data. The following month -March 2017, I received an SMS from Vodacom stating that they have upgraded my contract to a red contract free of charge with new benefits etc, this included 800 MINS, UNLIMITED SMS's and 2GBs of data. This was great, I have been receiving it for the past couple of months, however on the 1st of August 2017 my contract was DOWNGRADED BACK to the smart XL as per the initial contract without notifying me. I called Vodacom on the 1st of August to query it, the lady who assisted me promised that somebody form the admin department would contact on the same day and provide feedback-this was not the case. I called vodacom again on Wednesday the 3rd of August and was assisted by a gentleman who advised that my query was not even logged by previous lady who assisted me. He then logged it and supp**** me with a reference number. I was promised that I would get a call back within 24 to 48 hours and still no glory. I then called vodacom for the 3rd time and asked to speak to a manager (he's name is Arthur). He was really helpful. After explaining the problem for the 3rd time to somebody at vodacom, my frustration levels increased. Arthur did he's bit and logged a query with the billing department. I received a call from a lady the next day and would u believe it, I had to explain the whole issue once again. I am extremely upset that I have to explain my situation each and everytime I speak to somebody. Is there no system in place that ensures this does not happen? How do they log queries? Or am I just dealing with *********** people? Why is it taking them over a week and a half to rectify this problem? It's simple! My contract was upgraded to Red...and then downgraded after a few months...my question is why??? How??? When will I get the balance of my mins (400) and data (500mb). Please DO NOT contact me again to ask me what happened...I need this to be fixed. I have been a loyal vodacom customer for 13 years, is this the service and appreciation that vodacom shows it's customers? </p>