SS
Sibahle S
1 reviews | Active since May 2011
18 Jan 2024, 09:34
Downgraded but paying more for less phone
I was due for an upgrade on phone and the telephonic sales department, they downgraded my package and I am expected to pay the same amount.. And when i call them they say I can't return the phone but now why i am paying the same amount
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Vodacom's replyOfficial
18 Jan 2024, 10:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jan 2024, 10:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team